AGS Health - Assistant Manager - Talent Engagement

OUR COMPANY

AGS Health is more than a revenue cycle management companywere a strategic partner for growth. With expert services complemented by AI-enabled technologies and high-touch support, AGS Health is the premier revenue cycle partner for leading health systems, physician groups, and academic medical centers in the U.S. With expert insight into modern revenue cycle practices, the company pairs cutting- edge technology with college-educated, trained RCM experts to help clients achieve a high-performance revenue cycle to optimize workflows, maintain compliance, and prevent revenue leakage.

AGS Health employs more than 11,000 team members globally and partners with more than 100 clients across a variety of care settings, specialties, and billing systems. Ensuring our workplace is rooted in equality is a top-down priority and is deeply woven into the social fabric of our company. We are committed to achieving our goals and strategies in alignment with our core values of Respect, Collaboration, Integrity, Communication and Empathy, which are reflected in and projected to our stakeholders through our people.

We are a fast-growing Company with 13+ offices globally and a headcount of 11000+. Our key locations are, Washington DC, Pennsylvania (US), Chennai (Tamil Nadu), Hyderabad (Telangana), Ahmedabad (Gujarat), Tirupati (Andhra Pradesh), Jaipur (Rajasthan) and Vellore (Tamil Nadu) region. We recently acquired EZDI a leader in modernizing computer-assisted coding (CAC) to support healthcare providers with revenue cycle management.

Established in 2014, EZDI offers an integrated, AI-based platform that combines clinical documentation improvement, computer-assisted coding, and auditing into a single platform.

We recently acquired EZDI a leader in modernizing computer-assisted coding (CAC) to support healthcare providers with revenue cycle management. Established in 2014, EZDI offers an integrated, AI- based platform that combines clinical documentation improvement, computer assisted coding, and auditing into a single platform. For more details, please visit us at www.agshealth.com

ROLE SUMMARY

This position is based out of the Chennai (city) office, responsible for the following:

- Review HR operation effectiveness

- Monitoring the recruitment dashboard and new joiner onboarding, settling process

- Executing vertical specific performance management framework initiative

- Defining periodic communication plan for the vertical to ensure HR service delivery

effectiveness

- Improve employee engagement, ensure fair and effective feedback mechanism which will lead to high performance culture within the organization

- Ensure policy adherence and implementation across the vertical

ROLES AND RESPONSIBILITIES

HR Operations:

- Reviews HR operation effectiveness at regular intervals by studying the performance outcome measures.

New Employee Onboarding:

- Ensures smooth on boarding and implementing buddy programs.

- Plans and monitors better implementation across vertical to ensure better assimilation of new joiners into the organization

Performance Management:

- Executes vertical specific performance management framework and initiatives.

- Program manages the appraisal cycle, providing orientation to the first time appraises and

collating survey feedback and giving input to the business for better performance review

Employee Development:

- Co-ordinate with different HR stakeholders to execute the development program for

employees to build the competencies and skillsets of the employees

Employee Engagement:

- Define periodic communication plan deploys the rewards and recognition program for the unit, ensure various connect programs to address employee concerns.

- Provide appropriate support for employee disciplinary process.

- Monitor and ensure effectiveness of grievance addressable mechanism.

- Employee query handling, conceptualize and implement vertical specific engagement activities.

Employee Governance:

- Monitor the employee governance process, intervenes wherever required to drive employee adherence to code of conduct.

HR Analytics:

- Publish monthly employee dashboards, highlight areas of focus, prepare and publish HR solutions initiatives.

- Usage of report effectively by building awareness and communication.

Client Satisfaction:

- Fulfilling the expectation from business by understanding their challenges and addressing it through various initiatives.

JOB QUALIFICATION

- UG plus Post Graduate HR program from a recognized university

- Overall, 5 years experience post-graduation

- Preferably IT/ITES sector

- Sound knowledge on MS office, HR certification if any

JOB COMPETENCIES

- Analytical ability

- Building collaborative partnership

- High impact communication

- Planning and organizing

- Confident, amicable and ability to persuade and influence

- Attention to detail and concern for accuracy

- Excellent team player skills

COMPLIANCE

- Awareness and adherence to all applicable organization wide policies and procedures, including but not limited to Information security, HIPAA, and HR policies.

AGS Health provides equal employment opportunity for all. We comply with all applicable laws prohibiting discrimination or harassment against any applicant or employee. This includes, and is not limited to discrimination based on age, race, color, gender, national origin, religion, creed, disability, sexual orientation, gender identity, marital status, citizenship status and any other protected by applicable law.

This is applicable to all employee actions, including but not limited to recruitment, hiring, placement, promotion, transfer, separation, compensation, benefits, training, and education. We are passionate about maintaining a diverse and inclusive workplace. We strive to empower progress and innovation by creating a respectful environment. Creating an inclusive workplace is a priority for us!