The Assistant Manager IT Operations will support the IT Operations Manager in overseeing the day-to-day operations of the IT department. This role involves managing IT infrastructure, ensuring the availability and reliability of IT systems, and leading a team of IT professionals.

The ideal candidate will have strong technical expertise, excellent leadership skills, and the ability to drive continuous improvement in IT operations. This role requires a strategic thinker who can align IT Operations with business objectives while ensuring the strategic goals security, scalability, and reliability of our Technology environment.

Responsibilities:

- Supervise IT Operations: Assist in managing the IT operations team to ensure the smooth operation of all IT systems, including servers, networks, and applications.

- Assist in supervising and mentoring IT staff, providing guidance and support. Coordinate and manage daily IT operations to ensure smooth and efficient functioning.

- Conduct performance evaluations and provide constructive feedback.

- Monitor Systems Performance: Regularly monitor system performance and take proactive measures to ensure optimal performance and minimal downtime.

- Ensure the security and integrity of all IT systems and data. Monitor system performance and troubleshoot issues as they arise.

- Incident Management: Oversee incident management processes, ensuring that incidents are resolved quickly and effectively to minimize impact on business operations.

- Infrastructure Management: Assist in the planning, implementation, and maintenance of IT infrastructure projects, including upgrades and new installations.

- Provide leadership and guidance to the IT operations team, including training, mentoring, and performance management.

- Security Compliance: Ensure IT operations comply with security policies and procedures to protect the integrity and confidentiality of company data.

- Ensure compliance with company policies, industry standards, and legal regulations. Implement and manage security measures to protect data and IT infrastructure.

- Documentation: Maintain accurate documentation of IT systems, processes, and procedures.

- Continuous Improvement: Identify opportunities for process improvement and implement changes to enhance the efficiency and effectiveness of IT operations.

- Support: Provide advanced technical support and troubleshooting for IT issues escalated by the IT support team.

- Training to staff as needed. Address and resolve user issues and complaints in a timely manner.

- Develop and maintain user documentation and guides.

- Vendor Management: Manage relationships with third-party vendors and service providers to ensure high-quality service delivery and support.

- Evaluate vendor performance and ensure services are delivered as per agreements.

Qualifications:

- Bachelors degree in information technology, Computer Science, or a related field.

- Minimum of 5 years of experience in IT operations, with at least 2 years in a supervisory or managerial role.

- Strong technical knowledge of IT infrastructure, including servers, networks, storage, and cloud services.

- Proven ability to lead and motivate a team of IT professionals.

- Excellent problem-solving skills and the ability to manage complex technical issues.

- Strong communication skills, both written and verbal, with the ability to interact effectively