HR Business Partner - Growth POD.

POD Coverage:

- Tele Acquisition Team (200+).

- Ground Activation Team (150+).

- Key Account Management Team (100+).

Core Responsibilities:

- Hiring Coordination & Workforce Planning.

- Partner with team leads to forecast hiring needs (weekly/monthly basis).

- Maintain and update a live hiring dashboard: team-wise headcount, funnel progress, joining pipeline, replacement hiring due to attrition.

- Coordinate with Talent Acquisition team/Agencies to align on hiring SLAs.

- Monitor sourcing effectiveness and make data-driven shifts (e.g referrals vs. agency).

- Plug-in with onboarding team to ensure ramp-up SLAs are met for each batch.

Attrition Management & Retention:

- Analyse exit trends and reasons for each function and geography.

- Proactively design retention plans - early-stage engagement, buddy programs, better manager connects, localized incentives.

- Develop early warning system for attrition risk using manager feedback, performance drops, attendance/talk-time dips, etc.

Training & Capability Building :

- Design and implement onboarding and functional training playbooks specific to each team.

- Run TNI (Training Needs Identification) monthly with managers.

- Own training calendar and partner with L&D or external vendors to deliver training across sales, soft skills, and product knowledge.

- Ensure training effectiveness measurement (pre-post assessment, productivity change post-training).

Performance Management & Productivity Tracking:

- Drive monthly performance review rhythm with each team lead.

- Coordinate incentive effectiveness analysis and drive design iterations.

- Maintain performance scorecards - link HR analytics (tenure, training, attendance) to business KPIs (orders, talk time, account retention).

- Support PIP (Performance Improvement Plan) and exit management where needed.

People Experience & Manager Coaching:

- Be the go-to HR partner for 10-15 front-line managers (Team Leads, Area Managers, Regional Managers).

- Run pulse surveys, town halls, feedback loops - to catch cultural/morale issues early.

- Coach managers on difficult conversations, conflict resolution, and team motivation.

- Implement recognition programs and create team rituals (esp teams like telesales).

Qualification and Experience:

Experience: 5 - 8 years in HRBP/People Ops roles supporting sales/ops/ground teams at scale.

- Scale comfort: Has managed fragmented teams >200 people, ideally in highgrowth/retail/ops-led orgs.

- Bias for action: Should be able to move fast, work with ambiguity, prioritize well.

- Strong analytics: Able to read dashboards, HR metrics, and productivity data to draw actionable insights.

People empathy + process mindset: Can balance care and structure for large teams under pressure.

Success Matrices:

- Hiring % fill rate vs. plan, TAT to hire, joining ratio.

- Attrition 90-day attrition %, monthly attrition %, exit interview closure.

- Training % onboarding training completion, % of teams covered in training calendar, training effectiveness scores.

- Performance % teams with completed review cycles, improvement post-PIP.

- Engagement Pulse survey scores, manager NPS, recognition program coverage.

Why Join Us?.

- Work with a mission-driven team scaling one of India's most impactful agri-tech platforms.

Play a central role in shaping the people experience for a large, high-energy team.

Be a part of a high-growth environment where execution speed and people-first thinking go hand-in-hand.