Agency Development Manager - BFS

Job Summary:

The Agency Development Manager is responsible for recruiting, developing, and managing a team of insurance agents to drive business growth.

The role involves agent hiring, training, performance monitoring, and achieving sales targets while ensuring superior customer service.

The individual will play a pivotal role in expanding the agency network and enhancing agent productivity.

Key Responsibilities:

1. Agent Recruitment & Onboarding:

- Identify, recruit, and build a robust pipeline of insurance agents through various sourcing channels.

- Conduct activities to enhance existing agent footfall and generate fresh referrals for new agent hiring.

- Implement and adhere to the company's agent hiring process, including the 9-pointer hiring mechanism and other recruitment norms.

- Organize orientation programs for newly onboarded agents and ensure seamless integration into the company.

Agent Development & Training:

- Provide necessary training to agents on product knowledge, sales techniques, and market trends.

- Conduct field demonstrations to improve agent understanding and engagement.

- Guide agents in developing prospecting habits, calling routines, and work ethics.

- Monitor agent performance and work closely with trainers to address any skill gaps.

- Ensure continuous learning and professional development of agents through workshops, seminars, and mentorship programs.

Business Growth & Sales Performance:

- Achieve and exceed monthly, quarterly, and yearly business targets as per organizational goals.

- Ensure adherence to the company's product mix sales ratio and business guidelines.

- Develop strategies to increase agent productivity and ensure proactive engagement.

- Track and analyze sales performance metrics to identify areas of improvement.

Customer Engagement & Retention:

- Act as a brand ambassador, ensuring excellent customer experience and satisfaction.

- Promote ethical sales practices to build long-term customer relationships and trust.

- Conduct periodic customer meetings to gauge customer expectations and gather feedback.

- Address customer queries promptly and ensure resolution as per company standards.

Key Competencies & Skills:

- Strong interpersonal and communication skills.

- Leadership and team management capabilities.

- Sales and negotiation expertise.

- Ability to motivate and mentor a team of agents.

- Excellent problem-solving and decision-making skills.

- Proficiency in MS Office and CRM tools