Job Description: IT Delivery & Operations Manager India CoE

Role Overview

We are seeking a hands-on IT Delivery & Operations Manager to lead our IT team in the India Center of Excellence (CoE).

This role is critical to ensuring high-quality execution, delivery accountability, and local team leadership across EBS, Data/BI Engineering, IT Ops, and Helpdesk.

The ideal candidate combines team leadership with operational depth and is comfortable managing both people and delivery outcomes.

What will you do

- IT Delivery & Execution Management Proven ability to manage cross-functional IT teams and deliver on complex initiatives across EBS, Data, BI, IT Ops.

- Team Leadership & People Development Strong people leadership skills with the ability to manage performance, mentor, and drive a collaborative team culture.

- Scrum & Agile Delivery Hands-on experience running scrums, sprint planning, and delivery tracking.

- Capacity & Resource Planning Ability to manage team allocations across projects and BAU support.

- Process Mapping & Documentation Proficiency in defining, optimizing, and documenting IT and business processes, system flows, and SOPs.

- Communication & Stakeholder Management Strong written and verbal communication skills; experience representing IT to senior stakeholders locally and globally.

- Change Agent Mindset Proactively identify ways to improve processes, drive efficiency, and scale delivery maturity.

- Problem Solving Able to manage escalations, identify root causes, and implement durable fixes across Ops, Data, and Infrastructure.

- Able to contribute in strategic initiatives and project implementations.

Required

- Bachelors degree in Computer Science, Information Technology, Engineering, or a related field.

- 10+ years of overall IT experience, with at least 5 years in a team leadership or delivery management role.

- Proven experience managing cross-functional IT teams, such as Enterprise Business Systems , Data & BI Engineering, IT Operations and Helpdesk functions.

- Strong track record of delivery management, including planning, tracking, prioritization, and issue resolution.

- Experience leading daily stand-ups, team check-ins, or agile/scrum routines to drive execution.

- Skilled in capacity planning, team allocation, and managing workloads across support and project efforts.

- Strong interpersonal and communication skills, with the ability to represent IT in cross-functional and leadership-level discussions.

- Experience with documenting processes, workflows, and system landscapes to support operations and knowledge transfer.

- Demonstrated ability to lead people, manage performance, and foster a collaborative team culture.

Preferred

- Experience working in global or matrixed organizations, particularly in collaboration with remote leadership teams.

- Potential experience as a Systems Business Analyst, IT Project Manager will be a plus.

- Understanding of enterprise applications, business systems, and integration across functional areas.

- 10-15 years total IT experience with at least 5 years in a team management or delivery manager capacity.

- Experience working with US/global counterparts in a matrixed organization.

- Demonstrated ability to drive process maturity and documentation in a growing team.

- Familiarity with data platforms, reporting environments, or infrastructure operations (not tool-specific).

- Exposure to IT service management frameworks or internal project/process improvement initiatives.

- Masters degree in Business Administration, Information Systems, or a related field (optional but a plus).

Technical Awareness (Not Hands-on, But Needs To Understand)

- Enterprise systems Functional understanding of system stack.

- Data Platforms Familiarity with data pipelines, ETL, data warehousing concepts.