Branch Head AECC

Employment Type: Full-time

Experience Required: 10+ years

Languages Required: English (Fluent), Malayalam (Fluent)

About AECC:

AECC is a leading global international education consultancy helping students achieve their study-abroad aspirations. With a strong presence across key markets, AECC partners with top universities and institutions worldwide to provide ethical, transparent, and result-driven counselling services.

We are looking for a Branch Head to lead our counselling operations, deliver exceptional student experiences, and drive sustainable growth for our branch.

Key Responsibilities:

Leadership & Team Management:

- Lead, coach, and mentor the counselling team to deliver consistent, high-quality student services across all major destinations.

- Drive CRM adoption, compliance, and process excellence, ensuring adherence to policies and ethical standards.

- Conduct regular team reviews, provide upskilling opportunities, and implement strategies to boost team productivity and service quality.

Student Counselling & Outcomes:

- Oversee the end-to-end student journeyfrom course shortlisting and applications to visa submissions.

- Ensure students receive accurate, timely, and ethical advice aligned with admission requirements, visa guidelines, and scholarship opportunities.

- Monitor counselling quality through audits, feedback, and compliance checks.

Market Knowledge & Partnerships:

- Stay updated on admissions processes, visa regulations, scholarships, and international education trends, with a strong focus on Australia and other key destinations.

- Build and nurture relationships with universities, institutions, and stakeholders to strengthen pipelines and enhance opportunities for students.

Business Development & Brand Building:

- Plan and execute workshops, seminars, education fairs, and outreach events to amplify AECCs brand presence.

- Support client and institutional meetings, fostering long-term partnerships.

- Contribute to marketing strategies, outreach plans, budgets, and branch business plans to achieve targets.

Data-Driven Insights & Reporting:

- Track and analyze branch KPIs, generate regular reports (weekly/monthly), and present actionable insights to improve business outcomes.

- Leverage data for forecasting, planning, and counselling performance optimization.

Operational Excellence:

- Conduct regular audits of counselling quality, process adherence, and compliance.

- Work closely with cross-functional teams (marketing, admissions, operations) to ensure smooth execution of branch strategies.

Requirements:

- Bachelors degree (or equivalent); Masters preferred.

- 10+ years of experience in the international education sector, with strong B2C exposure.

- Proven leadership track record in managing counselling/advisory teams with measurable results.

- In-depth understanding of international education markets, particularly Australia.

- Strong business acumen with experience in budgeting, business planning, and reporting.

- Proficiency in CRM systems and digital tools for student lifecycle management.

- Excellent communication, problem-solving, and decision-making skills.

- High integrity, ethical decision-making, and commitment to diversity and inclusion.

- Mandatory: Fluent in English and Malayalam.

- Willingness to travel as per business requirements.