Abbacus Technologies - Manager - Customer Success

Job Title: Customer Success Manager

Company Name: Abbacus Technologies

Location: Vijay Cross Roads, Ahmedabad

Working Days: 5 Days

Education: MBA/Graduate

Key Responsibilities:

- Develop and maintain strong relationships with customers to ensure high customer satisfaction and retention.

- Serve as the primary point of contact for customer inquiries, escalations, and resolution of issues.

- Collaborate with the sales, product, and technical teams to enhance customer experience.

- Identify opportunities for upselling and cross-selling by understanding customer needs and business objectives.

- Conduct regular check-ins and account reviews with customers to assess satisfaction and address concerns proactively.

- Create and implement strategies to optimize customer success processes and improve engagement.

- Work on customer feedback mechanisms and ensure continuous improvement in services.

- Assist clients in maximizing the value of company solutions through training and adoption strategies.

- Manage renewals and work towards reducing churn rates by addressing customer concerns promptly.

- Develop and maintain reports on customer interactions, engagement, and feedback.

Required Skills & Qualifications:

- 2 to 4 years of experience in a Customer Success or Account Management role, preferably in the IT Software International Market.

- Strong communication and interpersonal skills with the ability to build rapport with customers.

- Proven track record of customer retention and account growth.

- Experience in handling customer escalations and providing prompt solutions.

- Ability to work collaboratively with cross-functional teams.

- Excellent problem-solving and analytical skills.

- Experience in using CRM tools and customer success platforms is a plus.

- A proactive approach with a customer-centric mindset.

- Quick learner with a keen interest in IT services and products.

Benefits:

- 5 Days Working

- Competitive Salary Package

- Yearly Appraisal with Industry-leading Increment Ratio

- Friendly and Collaborative Work Environment

- Professional Development Opportunities