About AIonOS:

- Artificial Intelligence on Operating Systems AIonOS is pioneering the shift towards building AI-Native enterprises.

- Our proprietary IntelliOS platform seamlessly integrates AI into core business functions, ensuring real-time decision-making, workflow automation, and data-driven insights.

- Unlike traditional AI solutions that require extensive restructuring, IntelliOS syncs effortlessly with existing enterprise systems, reducing adoption friction while maximizing impact.

- What sets AIonOS apart is its industry-specific approach in sectors like travel, transport, logistics, and hospitality, where AI-driven efficiencies unlock higher revenue and enhance customer experiences.

- Our AI-led customer experience (CX) solutions ensure businesses do not just automate but elevate human interactions with personalized, scalable engagement strategies.

- Backed by InterGlobe Enterprises and Assago Group, AIonOS brings together world-class AI technology and deep industry expertise to create business solutions that drive measurable outcomes.

- From optimizing pricing strategies to leveraging AI-driven data intelligence for new revenue streams, AIonOS is redefining digital transformation.

- With global reach and a mission to embed AI at the core of enterprises, we are not just building technology-we are enabling the future of business.

Are you ready to lead with AI?.

For more information, please visit: https://aionos.io.

About the Role:

- The Head of CX overall will lead client acquisition, strengthen existing partnerships, secure new logos, and expand revenue opportunities while driving excellence in delivery, innovation, and optimization.

- This role involves close collaboration with the Chief Revenue Officer (CRO) to unlock new business avenues.

- The incumbent will primarily focus on markets across the US, Europe, Middle East, APAC, and India.

Responsibilities:

- P&L Management for the global Business Unit.

- Responsible for business growth Year on Year.

- Global Customer Experience Strategy & Leadership.

- Operational Optimization & Headling Large Distributed Operations.

- Business Excellence & Innovation.

- Industry Expertise (TTLH Industries) is an advantage but not necessary.

- Crisis Management & Customer Advocacy.

Technology & AI impact.

Qualifications;

- A bachelor's degree in business, marketing, or a related field; an MBA or advanced degree is preferred.

- In a 24x7 environment, we are ready to match the working hours and meet the needs of the business.

- Experience in managing P&L roles as BUH head, handling global operations, distributed teams and operations across multiple geographies.

- 20+ years of experience in customer experience, operations, or related roles, with at least 8 years in managing P&L role.

- Proven record of managing P&L, driving growth, and optimizing operations in a fast-paced, technology-driven environment.

Preferred Skills:

- Industry-specific products are the perfect combination of deep industry knowledge and disruptive AI technologies.

- Equal Opportunity Statement.

- AIonOS is an equal opportunity employer.

- We celebrate diversity and are committed to creating an inclusive environment for all employees.