About The Role:

We are seeking an exceptional Strategy & Ops Lead to manage all operational aspects of our enterprise account in the Bronx.

This is a pivotal role where you'll serve as the primary point of contact for stakeholder management, operational delivery, and strategic execution.

This position offers a clear pathway to a Chief of Staff role for the right candidate who demonstrates excellence in execution and leadership.

Requirements:

Key Responsibilities:

Account Management & Stakeholder Relations:

- Build and execute strategic focus by defining overarching mission, goals, and success metrics in alignment with customer vision

- Influence and educate customer executives to understand how to transform care delivery and improve patient experience

- Develop trusted relationships with key account stakeholders and executive sponsors

- Serve as the primary point of contact for all enterprise account matters

- Negotiate contracts and manage complex negotiations, working with senior executives both inside and outside of Careforce

Operational Excellence:

- Oversee daily operations of the enterprise account, ensuring alignment with established targets and quality standards

- Monitor and analyze key metrics to ensure efficient and timely completion of tasks

- Identify inefficiencies in operations processes and implement strategies for continuous improvement

- Develop and implement operational policies and procedures to ensure smooth and efficient operations

- Coordinate cross-functional internal teams to improve the entire customer experience

Strategic Leadership:

- Work closely with leadership on special projects and initiatives that drive organizational growth

- Provide strategic counsel and insights on key clinical and operational initiatives

- Anticipate and proactively address challenges and opportunities, identifying areas for improvement

- Drive accountability through project management processes and ensure timely execution

- Create and manage operational budgets to ensure financial health while supporting quality care delivery

Requirements:

Experience & Education:

- 6-8 years of professional experience with a strong mix of reputed healthcare companies and new-age health startups

- Experience in "zero to one" environments, taking projects from concept to successful implementation

- Bachelor's degree required, Master's degree in Healthcare Administration, Business Administration, or relevant field preferred

- Demonstrated success in a US healthcare setting, preferably with experience in specialty practice operations/new-age health companies

Skills:

- Deep understanding of US healthcare operations, regulations, and reimbursement models

- Exceptional stakeholder management abilities and executive presence

- Strong analytical skills with the ability to interpret metrics (ROI, CAC, LTV) to guide strategic decisions

- Project management expertise with a track record of driving outcomes inter-departmentally

- Excellent communication skills with the ability to simplify complex healthcare concepts

- Comfort with ambiguity and ability to thrive in fast-moving, high-ownership environments